Privacy Policy
How we collect, use, and protect your information
Your Privacy Matters
This Privacy Policy explains how Chagua Africa Tours ("we", "us", "our") collects, uses, discloses, and safeguards your personal information when you interact with our website, services, and communications.
1) Information We Collect
- Contact: name, email, phone.
- Booking Details: travel dates, group size, preferences.
- Payment: billing details (processed by secure payment providers).
- Technical: IP address, device info, cookies/analytics.
2) How We Use Your Information
- Process enquiries and bookings, provide customer support.
- Personalize itineraries and communications.
- Improve our website and services (analytics).
- Send updates/offers where permitted (you can opt out anytime).
3) Legal Bases
- Contract: to deliver services you request.
- Consent: for marketing or optional features.
- Legitimate Interests: to run and improve our business.
- Legal Obligation: comply with laws and regulations.
4) Sharing Your Information
We share data with trusted partners only as necessary to deliver your trip (lodges, airlines, activity providers) and with secure processors (e.g., payment, email, analytics). We do not sell your personal information.
5) International Transfers
Where data is transferred across borders, we use appropriate safeguards (e.g., contractual clauses) to protect your information.
6) Data Security & Retention
We implement technical and organizational measures to protect your data. We retain it only as long as necessary to provide services and meet legal obligations.
7) Your Rights
- Access, correction, deletion (subject to legal exceptions).
- Object or restrict certain processing.
- Withdraw consent where processing is consent-based.
Contact us to exercise your rights: info@chaguaafricatz.com.
8) Cookies
We use cookies to improve site performance and experience. You can control cookies via your browser settings. See our Cookies section for details (if implemented separately).
9) Children
Our services are not directed to children under 16. We do not knowingly collect data from children without appropriate consent.
10) Updates to This Policy
We may update this Policy periodically. The "Last updated" date will reflect changes. Continued use of our services indicates acceptance of updates.
Last updated: January 2026
11) Contact
Email: info@chaguaafricatz.com
Phone: +255 715 500 040
Address: Arusha, Tanzania
Privacy Questions?
Reach out and we'll respond promptly.